Accountable firefighters build accountable companies. Accountable companies build accountable organizations.
As leaders, how we develop our firefighters will be reflected on in the future of our fire department.
“We can’t train today’s firefighters like we were trained, because the fire service we were trained for no longer exists.”
Ensure that when you train, you train toward a purpose and set high expectations. Do not waste your people’s time with poor training.
It all boils down to you and your effort in the fire service to make this a better place than you found it.
As the incident commander, you must assign an incoming engine as the “truck” because truck jobs still need to be completed.
An effective critique is a vital part of the learning process. If a mistake is made, we need to own it and learn from it so as not to repeat the error.
The challenges facing the fire service to excel at delivering service excellence continue to mount even though customer service is engrained in the first responder from the start.