It all boils down to you and your effort in the fire service to make this a better place than you found it.
An effective critique is a vital part of the learning process. If a mistake is made, we need to own it and learn from it so as not to repeat the error.
The challenges facing the fire service to excel at delivering service excellence continue to mount even though customer service is engrained in the first responder from the start.
There is no substitute for preparation. Preparation is the key to achieving a high score in the oral interview and securing your promotion.
The current fire service as we know it is dying. It is dissolving from the inside out with the loss of volunteers, career departments having to expand coverage, and the politicizing of the emergency services.
It is time to make it clear to the community what your department’s capabilities are.
Organizational success ultimately depends on you, the individual.
We can’t demand equality then expect the respect.
If we pay attention to things that don’t seem like a big deal, when it comes time, the “big deal” things will come naturally.
Leadership is a learned behavior that you must want to engage in.